Fans Want Their Money Back For “Melted” & “Smelly” Jaclyn Hill Cosmetics Lipsticks
YouTube queen Jaclyn Hill recently launched her cosmetics line with a 20-shade nude lipstick collection. From watching her reveal video, the lipstick shades looked STUNNING, the formula looked CREAMY, and the packaging was GLAM AF. We had super high hopes for the brand, so we’re sad to see fans are having negative experiences with their new lipsticks. Many customers received their orders this week and have been taking to Twitter to reveal that their products came melted, broken, lumpy, or broke on first use.
@jaclyncosmetics I know you guys are super busy but my lipsticks all came broken in the mail ): can someone please reach out? I’ve emailed twice as well. @Jaclynhill I’m getting massive fomo knowing everyone who got theirs works ? pic.twitter.com/KCif7vIG3v
— Melody (@melodycgreen) June 3, 2019
— Emily Parris (@emilyparris16) June 7, 2019
— Yesenia Q. Garza (@yeseniaquezada_) June 4, 2019
— Veronica (@itsv_82) June 5, 2019
@Jaclynhill @jaclyncosmetics idk what the heck is going on but after two applications my lippie is already broken. All I did was swatch it on my arm and apply it to my lips ???? pic.twitter.com/Y5ZMKf8PSP
— Geovanna M. Burrell (@vannadear94) June 6, 2019
I have had a similar issue after one single swipe.. it completely deteriorated. All three of the lips in my Trio are falling apart after first use. Not sure what is going on and no reply from anyone thus far from customer service pic.twitter.com/2ybG6zwJpr
— Larissa Lott (@LarisMarieMUA) June 6, 2019
@jaclyncosmetics @Jaclynhill I love and have followed you for years but I want my money back one of my lipsticks came broken, paid extra for shipping and got them after ppl who didn’t pay extra and then they smell like they’re expired and they leave a film on the lip. So sad ?
— NellyBlake(Longoria) (@princesanelly) June 4, 2019
I just want lipsticks that won’t break and don’t smell rancid. That’s all I want. I’ll even pay for shipping back if it means you will send me new ones that aren’t broken and don’t smell. It was never about the money i would’ve bought the full collection had you not sold out.
— NellyBlake(Longoria) (@princesanelly) June 6, 2019
I'm swamped at work, but I just wanted to leave this here @jaclyncosmetics @Jaclynhill This is disgusting, in all the years (more than 20) I've been using makeup I have never seen this on a lipstick, not even in those cheap ones I used to buy at the Dollar Store ?? pic.twitter.com/RyjMVTzHtN
— GGMinx (@GalaxyMinx) June 5, 2019
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I unboxed my order (entire bundle) from @jaclynhill @jaclynhillcosmetics LIVE . I will be uploading the stream to my channel so you can see live, unaltered swatches of every shade and hear my thoughts…no bullshit as always xoxo stay tuned #jaclyncosmetics #jaclynhill #jaclyncosmeticsswatches #sorichlipstick #sorichlipstickreview #jaclyncosmeticsunboxing #jacklynnhill #jacklynncosmetics
What’s her excuse for this one then? pic.twitter.com/CFCIi79k1Y
— spillthetea (@ggspillthetea) June 6, 2019
Although Jaclyn hasn’t responded to most bad reviews, she has replied to some in a defensive manner. The influencer took the time to reply to the tweet of one customer who said her lipstick was “lumpy,” despite giving a glowing review of her other shades in previous tweets. Jaclyn originally replied: “… you posted swatches 2 days ago loving the lipsticks? Now you’re wondering why it’s lumpy? It’s obvious this lipstick is used & not fresh from the factory. Like any other lipstick, if you use it over other products, have dry lips etc, things like this can happen.” However, the tweet has since been deleted.
— GGMinx (@GalaxyMinx) June 6, 2019
Jaclyn then sent another tweet to the customer, writing: “Honest to God, I have not seen one other person complain about this & I take my reviews very seriously. It’s obvious the lipstick was used (you could see other product on top) and since her first review was great, it’s hard to know the actual issue.” She then asked people to make it known if they have similar issues and apologized for being defensive.
Honest to God, I have not seen one other person complain about this & I take my reviews very seriously. It’s obvious the lipstick was used (you could see other product on top) and since her first review was great, it’s hard to know the actual issue.
— Jaclyn Hill (@Jaclynhill) June 6, 2019
Fans are angry at the beauty mogul for not publicly addressing the widespread issues with her lipsticks. One Twitter user wrote: “it is very frustrating that you blatantly refuse to address the issues with your product. There are bumps, plastic has been found in them, they smell bad, they have melted and broken, the formula doesn’t matter if you cannot use the product.”
Other customers are also taking issue with the brand’s customer service team after having problems with their order delivery.
Girl I’m right there with you a whole $319.35 I’ve emailed @jaclyncosmetics and no one… NO ONE has contacted me back it’s supposed to be here by tomorrow but considering it’s apparently never left I seriously just want my money back from @jaclyncosmetics pic.twitter.com/02SroDT2nn
— ★ ? ?????? ? ★ (@muanicole27) June 5, 2019
@Jaclynhill @jaclyncosmetics my order was placed at 12:03pm, minutes after it launched. I got a confirmation email. Money was taken from my account and then I receive this?? Really? Cool. #JaclynHillCosmetics pic.twitter.com/9rZkChptPI
— Mayra Cruz (@cagelover702) June 1, 2019
I live in MN and my order’s been stuck in California since launch. ? If it arrives broken or melted like some people’s, I’m done. ?
— Beeph????✨ (@stephbengtson) June 6, 2019
I ordered on the launch day which was 4 dayssssss ago and still have no shipping details…while others already have their lipsticks in hand…I bought these for a review and now it won't get any views since by the time I get them they'll be old news #jaclyncosmetics @Jaclynhill pic.twitter.com/N59NSCOYec
— Ruta Bauzaite (@ruteliux88) June 2, 2019
Jaclyn is yet to address the drama, but she’s been continuously resharing positive reviews of her products, which is kind of outrageous. We smell an apology video in the works…